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Claims management

Honest appraisal, strategic guidance and the preparation of time and cost entitlement documentation that is technically, legally and commercially accurate.

Systech is a leading global claims consultancy and clients can be confident that we have the professionalism and expertise to look after their interests.

Adopting the correct strategy is the mainstay of a successful claim. We draw on our wealth of experience to offer strategic guidance that is focused on the provable issues and to prepare documentation that is technically, legally and commercially accurate.

Clients are given an honest appraisal of their contractual and commercial position and we do not embark on a process until all the risks and benefits have been considered. We will provide recommendations on how our client’s specific claim objectives can be achieved and prepare a schedule of activities, with resources and completion dates, to give the client visibility of progress.

Peer reviews are carried out by our expert advisors at the key stages of a process, including at the outset to verify the strategic approach.

Our claims methodology

Pro-active claims management

Holistic, through project approach 

Preventative approach with early warning mechanisms facilitating escalation management and implementation of mitigation measures to minimise project impacts.

Performance reporting and heat map dashboards to identify potential “at-risk” activities.

Project establishment with unambiguous contract documents, clearly defined obligations/interfaces/risks, robust schedule and cost baselines and collaborative contractor on-boarding.

Post-project workshops to feed into lessons learnt analysis and staff upskilling for future projects.

Claims assessment

Advice on the claim and its merits; the first question will always be “Are there valid grounds for the claim?” 

Procedural compliance; understanding the contract mechanism, correct contract administration, timescales and setting out contractual obligations and liabilities. 

Establish clear claim evaluation based on its merits, offering counterarguments and mitigations to reduce or remove liability.

Evaluate schedule

Is the schedule a suitable starting point for evaluation? 

Has the schedule been properly constructed to allow a correct response to delay events?

Assess the schedule for logic errors, missing logic, lags or constraints that drive ability to claim.

Link to baseline schedule and subsequent as-built updates.

Delay analysis

Establish the most appropriate method for analysing and quantifying delay and disruption.

AACE/SCL compliant analysis to provide counter arguments and drive settlement through evidenced arguments.

Ensure delay analysis methodology provides correct analysis of concurrent culpable delays.

Damages quantification analysis

Determine whether damages arising from the claims flow from the supervening event. 

Establish cause and effect and a contractually robust route to recovery including counterarguments and positions. 

Assess true cost and eliminate recovery of tendering errors through claim augmentation. 

Review mitigating counterarguments such as concurrency, failure to issue timely notices and submission of unsubstantiated support information/evidence.

Loss of productivity analysis

Use industry-recommended practices to quantify the productivity loss.

Our preferred option is the Measured Mile approach. Alternative methods include EV Analysis/Work Sampling.

Negotiation and settlement

Prior to any negotiation, it is important to understand the strengths and weaknesses of both parties’ positions. For this reason, we provide an honest and reasoned claims verification.

Draft comprehensive and persuasive position papers, respond to queries, lead and participate in meetings, and provide a value stack approach to settlement scenarios.

Strategy advice for negotiations and tribunals (mediation, dispute boards, adjudication, arbitration and litigation).