Claims and dispute avoidance

Proactive and collaborative approach to avoid claims and disputes, allowing the parties to work together to manage project delivery.

We offer a holistic claims and dispute avoidance approach, investing time and expertise to ensure that projects are correctly procured and set up from the outset and encouraging the parties to adopt a collaborative philosophy. 

Robust contract management is applied throughout the project, including early warning procedures to prevent escalation and to allow time for mitigation measures to be agreed and adopted.


Procurement strategies
Test procurement models to suit financing demands, risk profiles and stakeholder involvement whilst allowing for early contractor involvement benefits.

Robust contract agreements
Clear, unambiguous language, no loopholes, legally correct, gamed to test scenarios.

Collaborative working and behaviours
Understanding roles and responsibilities of all parties, moving away from the traditional adversarial relationships, better together, aligned project delivery approach.

Clear allocation of risk and responsibilities
Risk management processes, assign risks to parties best able to manage, align with contract and performance measures, flow through the lifetime of project.

Cost and budget advice
Holistic and whole life costs, focus on high value, programme critical items.

Interface management
Clear explanation of delivery and responsibilities within the supply chain, gap analysis, management and escalation procedures, contractual mechanisms for resolution of disparities.

Contractor evaluation and selection
Rigorous selection aligned with governance procedures.

Contractor performance measures
Align payment mechanism to key project deliverables and milestones, cost and schedule indicators to provide warnings for performance drop-offs, pain/gain mechanisms.

Contractor onboarding
Kick-off meetings, team workshops, get off on the right track.

Commercial procedures and controls
Clear procedures with collaborative and early warning ethos, regular audits.

Baseline costs and programme
Robust benchmark for the evaluation of change and project reporting [internal and public]

Skills gap analysis, identify requirements through performance audits, individual/group, team building, senior management mentorship, create future legacy 

Project Delivery 

Early warning procedures
Get ahead of the game, contract provisions, procedures and KPI to encourage early sharing of issues that may impact the project, reduce impacts 

Mitigation options / what-if scenario
Discussion and agreement of options to reduce project impacts, work around solutions, what – if scenario, manage reputational damage

Design / construction interface management
Align design and construction programmes, procedures to feedback comments from site.

Change control
Link to cost and programme baselines, impact assessments, cost/benefit analysis, value engineering

Progress reporting and records
Regular reporting to agreed formats, as-built programme, cost reports, project records

Claims management
Analysis, review and settlement recommendations, trend analysis 

Forensic delay analysis
Expert analysis of critical path activities, advice on concurrency issues, advice on potential delay issues 

Settlement agreements
Recommendations in line with governance procedures